SHOC FAQ

How Long will it take for my item to arrive? 

SHOC is home based in Melbourne, Australia so it generally takes us and the Postal Service 10-14 days to deliver inserts to all parts of the world. Although we do our best sometimes the postal service or customs can hold up items and we have seen shipping times of up to 4 weeks. During Christmas Ordering Season there are always delays so please plan accordingly during this time. We appreciate your patience. We are now shipping all Visor orders and upgraded Insert orders via UPS express. They will take 3-4 business days to arrive to anywhere in the world.

Will my League Allow me to wear a Mirrored Visor? 

We wish we could say yes to this question every time, but there are so many leagues throughout the world that we don’t know the rules for each. It is best to check with your coach or local league officials prior to purchasing.

 Is the Shopping Cart System Safe for my Credit Card Details?

The Woo Commerce and PayPal Payment Gateway were selected to protect you the customer. Your personal details will not be utilized more than completing the transaction and shipping your item. As far as your credit card, it is protected in that we do not take your Credit Card details on the SHOC website. Once your cart is full you are sent to PayPal to process the final payment. At no time does SHOC process or have knowledge of your Credit Card details. Your purchase is insured by PayPal’s Buyer protection Scheme.

How do I track my item?

Starting 20th of March 2015 once your Visor is ordered you will be forwarded an email with tracking details. And will be able to track with the links provided.